Frequently asked questions

We require a deposit to secure your appointment which must be received within 48 hours of your booking request, or we reserve the right to cancel your appointment. If you do not turn up to your appointment or cancel your appointment with less than 48 hours’ notice, we will keep this deposit and you will have to pay another deposit to book a new appointment. If more than 48 hours’ notice is provided you will be able to reschedule your appointment using your previously paid deposit (no new deposit will be required). You should arrive in a timely manner to your appointment. If you arrive more than 15 minutes late to your appointment we may be unable to honour your appointment, as we can’t accept the next dog until the previous dog has left the salon. If this happens your deposit will be forfeited and you will have to pay another deposit to book a new appointment. If you arrive 15 minutes later than your advised collection time we reserve the right to charge a late collection fee. For every additional 10 minutes you are late the late collection fee will be increased.

We appreciate it can be expected for even a well-cared for coat to have a few small knots, but when more substantial matting is present there will be an additional charge to shave the matts off. The additional charges will be dependent on the extent of the matting and how long it takes to remove, Furry Styles Pet Grooming will be open and honest about the extent of any additional costs. At Furry Styles Pet Grooming we will not attempt to de-matt a neglected coat. Matted coats will be shaven off so as not to cause pain and suffering to your pet. Furry Styles Pet Grooming’s services adhere to and go beyond The Animal Welfare Act 2006, which states that it is an offence to cause animals pain or discomfort and we reserve the right to refuse to do anything we think may be detrimental to your pet’s wellbeing. Furry Styles Pet Grooming will always put your pet’s welfare first. When a dog or cat is presented to us in a severely matted condition, your pet’s welfare will be at the front of our mind. It is our policy to shave the whole coat using electric clippers with a close blade. We consider shaving an act of kindness – this will be discussed during your consultation. We will never attempt to de-matt an elderly, infirm or aggressive dog. Matting can lead to many skin conditions such as: • Eye and Ear Infections • Flea Infestation • Fungal & Bacterial Infections • Hot Spots & Sores • Maggot Infestation • Mites & Lice • Moist Eczema • Severe Itching • Skin Rash • Urine and Faeces Scalding • Yeast Infections If you require help and advice on how to care for your pet between grooming sessions, please do ask. I will be more than happy to go through an individual schedule suited to your pet. Prevention is better than the cure, so don’t wait until your pet is knotted and matted again; book regular appointments in advance with Furry Styles Pet Grooming to ensure your pet is well cared for. We will not accept any liability for any conditions arising following the clipping of a matted dog or cat. Examples are, but not limited to: • Irritation • Redness • Nicks from the blades Conditions can already be present beneath the matts that are not visible until the matts have been removed.

If fleas have been found on your pet, an additional cost (on top of the groom price) will be incurred to pay for the products required to treat both your pet and the salon. This means that after treating your dog with a flea shampoo, we will then need to treat the salon by way of a flea bomb to prevent cross contamination to other dogs. The extra charge will be £5 for the flea shampoo treatment on your pet, and a further charge of £10 for fumigating the salon (total of £15) which you will be responsible for paying on top of the normal grooming price. Please note that the flea shampoo only kills live fleas and doesn’t kill eggs. Following the shampoo treatment, you will need to properly treat your pet for fleas and also treat your home by washing bedding, using flea spray/bombs etc. Furry Styles Pet Grooming reserves the right to refuse the groom if your dog does have fleas, ticks, or any other parasite.

There may be occasions where additional grooming is required beyond what was originally quoted and couldn’t be reasonably identified or foreseen at the time of booking. We will endeavour to contact you immediately when we are made aware of this, but any additional costs shall be your responsibility and Furry Styles Pet Grooming shall not be liable for these. Payment must be made when collecting your pet from the salon.

By attending the appointment, you, The Owner, confirm that your dog is fit and healthy. We do not take any responsibility if your pet develops an allergic reaction to any grooming products. Please let us know in advance if your dog has any known allergies and please let us know as soon as possible if your pet has had a reaction following their groom. Furry Styles Pet Grooming reserves the right to refuse to groom a pet in an unsatisfactory state, including but not limited to: • Behavioural issues/aggression • Fleas/ticks/mites • Parasites • Kennel cough • Female dogs in season • Vomiting and/or diarrhoea

You, The Owner, must inform Furry Styles Pet Grooming if your pet has ever bitten another human or animal, or if they have any aggressive tendencies. We are at liberty to muzzle your pet if it presents a danger to us. Furry Styles Pet Grooming reserves the right to cancel the groom if your pet presents a danger to us or itself. Accidents do sometimes occur, which comes with working with tools that are very sharp on a moving object such as a dog or cat. Every precaution will be taken to prevent injury from occurring, but cuts, scratches, nicks and quicking of nails could potentially occur. Furry Styles Pet Grooming will not be responsible for any medical conditions discovered or any accidental injury caused during grooming or any parasitic infestation. We take every reasonable precaution to avoid all of the above. Furry Styles Pet Grooming will not be responsible for death, illness or injury of the pet as a result of any pre-existing health condition.

We will only perform external anal gland expression should this be requested by the owner. This is at an additional charge as detailed in our services and prices.

Furry Styles Pet Grooming may take your pet's photograph and it may be shared on our website, Facebook, Google, Instagram or across any of our social media platforms for marketing or training purposes. Furry Styles Pet Grooming will not share owner details or any pets detail other than the pet’s name.

As part of the tooth descaling we will use a metal descaler tool to remove tartar/plaque and then brush your dog's teeth. If there is a heavy build up of tartar your dog may need more than one appointment. Heavy tartar build up can inflame the gums, therefore there may be some bleeding after treatment. After treatment it is important that you keep on top of teeth cleaning with a toothbrush and doggy toothpaste at home.

This Privacy Policy is required as a part of General Data Protection Regulation (GDPR), it is necessary for us to inform you of the information we keep about you and your pet, how it is used and stored and to receive permission for specific information to be stored and used. At Furry Styles Pet Grooming, the following information is stored in a secure online database: - ​Any details you have given to us about yourself, such as your name, phone numbers, and e-mail address. - Any details you have given to us about your dog, such as, his/her name, age, breed, colour, gender etc. - Any details of what we have done to your dog as part of the grooming process – blades, combs used, where we have scissored, nails trimmed, date of the visits etc. - Any traits/likes or dislikes of your dog, such as, sensitive feet etc. - Your dog’s temperament within the salon – good, nervous, tendency to bite etc. - Any medical problems that either, you make us aware of, or that we find as part of the Grooming process (such as lumps, bumps, warts, heart murmur etc.) - Your name, dogs name, your address, and contact numbers are entered into the form to enable me to contact you about appointments, to advise when your dog is ready, in case of emergency, etc. We may use your personal information in the following way: - to respond to enquiries made by yourself - to send appointment reminders via email and text message - to send vouchers and promotions - to ask you to review us - for record keeping purposes - to deal with enquiries and complaints - to contact you in connection with your appointment, dog collection or drop off, cancellations or rescheduling Please inform us of any changes to any information (including personal information) which we hold about you so we can keep the information we hold about you accurate and up to date. Furry Syles Pet Grooming will never share any customer data or information with any third parties for marketing purposes.